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Privacy, Product delivery and other important information
Part of good service is understanding the needs of our customers. At OTW we want repeat business and that means making sure our customers are happy. We make every effort to ensure products are sold and shipped in 100% working order, and customer details are kept confidential.
We do not deal with dodgy suppliers and that means our customers can rely on the products we offer. We strongly advise items are insured if posted.
Used boats are listed in good faith and we will not be liable for failed third party transactions. It is up to you to check that used boats are not encumbered or stolen.
New boats are the responsibility of the dealer where the sale was made.
If you are unhappy with any of our service please contact us and we will try to sort things out. To date we have a record of 100% satisfaction, and we would like to keep it that way!
Boat Listings are from third party advertisers and we do not take responsibility for the content of these ads.
We offer a money back guarantee for ads that genuinely dont sell after two seller periods, one seller period is 12 weeks. It is up to the seller to contact us for a relist after 12 weeks if not sold. We will refund your listing fee in good faith if you cannot sell your boat and you have contacted us and informed our staff in writing about this issue. The final decision to refund will be at our discretion, and no refunds will be given if our management decide this inappropriate. We want you to be happy with our service and will be happy to discuss your circumstances in order to expedite your sale or refund.
Buyers Advocate refunds are only if customer gives upfront price from dealer at first contact with us. We spend hours researching prices so we will only refund quote price if it is genuinely lower than what we can find. We reserve the right to decide if refund is appropriate.
Caveat Emptor - Buyers Beware even if your purchase was inspected!
It is also important to note these inspections are not a marine survey inspection, they are a general inspection covering what the marine mechanic sees at the time of the inspection. No guarantee is implied or given, the buying decision is yours and yours alone. The mechanics spend more of their time covering the engine, less time on the hull and trailer if applicable.
We may not see everything, and we suggest the buyer also thoroughly inspect the vessel for themselves. Marine mechanics are not structural engineers/surveyors, they mainly work on motors. Therefore specific hull issues are not the general area of expertise. Issues like hull cracks, osmosis, electrolysis etc are best suited to engineering reports not our general inspections. Timber boats and older aluminium or f-glass can have hidden nasties we dont see.
Also all of our inspections recommend trailer bearing fitup as unless specifically requested we do not take wheels off to check bearings. If towing longer distances this is essential to ensure wheels are not falling off when towing home.
Marine repairs are expensive at the best of times and all second hand boats are exactly that- second hand. We are here to try and help you make a better buying decision, but dont be fooled into thinking repairs and servicing are not required even if the inspector gives it the thumbs up! That point cant be made clearer especially to first time boaters.
Due diligence, integrity and satisfaction are our mission at ONTHEWEEKEND